Over the past two decades, lines between the real and the virtual worlds have blurred at an unprecedented rate. With a number of goods and services ranging from fashion and lifestyle, doorstep grocery, food ordering and more, internet and networking have transitioned from being a luxury to an absolute necessity. This paradigm shift has caused industries, enterprises, organisations and market forces to realign their strategies in order to keep themselves relevant in the ever-changing global socio-economic scenario. The government, like any other enterprise, has had to restructure its approach to be a more effective administrative presence. With several noteworthy initiatives such as e-Shiksha,online tax filing, passport application and most recently the launch of Digital India, the government is determined to disseminate its services across the social spectrum through e-governance. The fast-changing virtual dynamics in the country has meant that even as e-governance was gaining steam, the new wave of smartphone penetration has stretched the parameters to further transition towards m-governance.
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