At Passport Seva, e-governance on vacation as screens and counters rule the roost

Getting a passport made or renewed would be as smooth as a Google search, I had hoped. Filling the online form and uploading it on the Passport Seva site, under the ministry of external affairs, wasn’t all that tough. The steady flow of SMSes and emails after that reminding the applicant – me, in this case – of the date and time of appointment had only helped build up my levels of confidence in their competence.
Read More